General Responsibilities

The Operations Administration Manager plays a key role in assisting the site leadership team to efficiently function in their assigned roles while still meeting the day-to-day administrative obligations for the site. Additionally, this role serves as a back-up to the functional managers on an as needed basis.

The Operations Administration Manager (OAM) will work closely with a wide variety of managers and leaders on-site to handle and manage a wide variety of administrative activities. These administrative management duties include ensuring accurately processing payroll, managing headcount, vacations, shift bid process, compliance reports, aging reports, rental processing, cash log, and daily report management. In addition to processing these reports the OAM serves as the approving manager verifying accuracy, completeness, and timeliness of all reports. Additionally, the OAM will order supplies for operations including VSA and manage the uniform ordering process. The OAM works on complex inquiries and must-see issues through to resolution while paying attention to details and accuracy.

Mandatory Requirements

To be a Great OAM you need:

• An ability to maintain a high level of professionalism and confidentiality using both verbal and written communications

• Ability to actively listen, ask good questions, and troubleshoot/diagnose issues across a wide range of topics and disciplines

• A willingness and ability to spend long periods of time working on a computer

• Attention to details in a fast-paced environment

• An ability to efficiently and effectively meet the quality, accuracy, delivery, and performance goals of the position

• Commitment to the highest level of customer service and a desire to take pride in a job well done that results in a great rental experience for the customer

• Understanding of the Functional Manager’s responsibilities

Skills needed to be an OAM:

• Strong PC proficiency including the entire Microsoft Office Suite with an emphasis on Excel

• Ability to multi-task, organize, and manage assigned work

• Experience with ERP, Oracle, or related accounting software

• Strong management, communications, interpersonal relationship, customer service, and problem-solving skills

EEO Statement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Location US-MD-Hanover

Job ID 183577

# Positions 1

Category RAC Operations

Division RAC

Position Type Regular Full Time