The Hertz Corporation Reservation Agent HRD in Oklahoma City, Oklahoma
Handle incoming calls from customers, insurance and fleet replacement representatives for bookings for all applicable locations. Will be trained in the HLES Insurance Replacement counter system, HIRS booking application, Excel and other related systems. Also make outbound calls for initial customer contact on Insurance Replacement authorizations in HLES as assigned by department Team Leaders. Backup of other phone departments may be required.
Efficiently and effectively handling inbound and outbound phone calls with Hertz customers according to the call performance guidelines and SOP’s, answering customers questions accurately regarding rates and services related to insurance replacement rentals.
Meeting all metric requirements as established based on business need
Maintaining acceptable attendance
Excelling in customer service and sales techniques
Other duties as assigned.
Educational Background: Minimum of High School Diploma or GED
Professional Experience: None
HLES/HIRS experience preferred
Excellent oral and Written communication
Excellent listening skills
Excellent sales and customer service skills
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 169930
# Positions 3
Category Customer Experience
Division OKC - Technology Center
Position Type Regular Full Time