The Hertz Corporation General Manager II in Palo Alto, California
The General Manager directs the process and activities of multiple locations within the Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
The General Manager represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to exempt and non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The General Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.
Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the geographic area of assignment
Achievement of Operational goals and financial objectives as stated in annual Business Plan
Champion the training and development of all staff to ensure the accession of employees in the HLE career path
Inspire staff members to reach for high goals, encourage open discussion of ideas for improving the Region's performance and challenge staff members to develop to their potential.
Partner with sales team to develop and implement local sales, marketing initiatives, complete sales calls and presentations with expected growth of market
Create standardized business processes that improve performance and enhance customer service.
Ensure efficient utilization and effective control of vehicle inventory to ensure fleet goals are achieved
Create an 'Ownership' Culture with a Focus on Sales and Customer Service.
Develop, communicate, and monitor area and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
Ensure a high level of customer service is maintained at or above the Region goals
Coach all staff and empower staff to engage in problem resolution and customer relations
Actively participate in the training, coaching, and mentoring of all management staff
Hold weekly staff meetings to keep employees motivated and informed of business operations
Maintain an environment of positive employee relations
Manage the performance of all employees in area utilizing MyPerformance tools as applicable
Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
- Bachelor’s Degree (or equivalent)
2-5 Years previous management experience in a fast-paced environment
Experience in car rental, hospitality, or tourism a plus
Result orientation with demonstrated history of success
Demonstrated ability to direct and motivate teams
Must maintain Valid Driver’s License and comply with Company Policy & Procedures regarding violations
Financial and business acumen
Customer service resolution practices
Excellent communication techniques
Sales Management/Coaching ability
Labor & Employment laws
Analysis and report modeling understanding
Ability to interface with multi-faceted, cross-functional teams
Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
Strong Time Management skills
Customer service aptitude - Ability to address and resolve customer service issues
Flexible and able to adapt to changes
Excellent oral and written communication skills
Ability to work in ambiguity and solve problems independently
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Location US-CA-Palo Alto
Job ID 192731
# Positions 1
Category Management - Operations Management
Position Type Regular Full Time