Hertz Corporate Jobs

Job Information

The Hertz Corporation General Manager II in Palo Alto, California

General Responsibilities

The General Manager directs the process and activities of multiple locations within the Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

The General Manager represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to exempt and non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The General Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

  • Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the geographic area of assignment

  • Achievement of Operational goals and financial objectives as stated in annual Business Plan

  • Champion the training and development of all staff to ensure the accession of employees in the HLE career path

  • Inspire staff members to reach for high goals, encourage open discussion of ideas for improving the Region's performance and challenge staff members to develop to their potential.

  • Partner with sales team to develop and implement local sales, marketing initiatives, complete sales calls and presentations with expected growth of market

  • Create standardized business processes that improve performance and enhance customer service.

  • Ensure efficient utilization and effective control of vehicle inventory to ensure fleet goals are achieved

  • Create an 'Ownership' Culture with a Focus on Sales and Customer Service.

  • Develop, communicate, and monitor area and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives

  • Ensure a high level of customer service is maintained at or above the Region goals

  • Coach all staff and empower staff to engage in problem resolution and customer relations

  • Actively participate in the training, coaching, and mentoring of all management staff

  • Hold weekly staff meetings to keep employees motivated and informed of business operations

  • Maintain an environment of positive employee relations

  • Manage the performance of all employees in area utilizing MyPerformance tools as applicable

  • Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Mandatory Requirements

Educational Background:

  • Bachelor’s Degree (or equivalent)

Professional Experience:

  • 2-5 Years previous management experience in a fast-paced environment

  • Experience in car rental, hospitality, or tourism a plus

  • Result orientation with demonstrated history of success

  • Demonstrated ability to direct and motivate teams

  • Must maintain Valid Driver’s License and comply with Company Policy & Procedures regarding violations

Preferred Requirements

Knowledge:

  • Financial and business acumen

  • Customer service resolution practices

  • Excellent communication techniques

  • Sales Management/Coaching ability

  • Labor & Employment laws

  • Operations Management

  • Analysis and report modeling understanding

Skills:

  • Highly organized.

  • Ability to interface with multi-faceted, cross-functional teams

  • Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.

  • Strong Time Management skills

  • Customer service aptitude - Ability to address and resolve customer service issues

  • Flexible and able to adapt to changes

  • Excellent oral and written communication skills

Ability to work in ambiguity and solve problems independently

EEO Statement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Location US-CA-Palo Alto

Job ID 192731

# Positions 1

Category Management - Operations Management

Division HLE

Position Type Regular Full Time

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